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Introduction to Quality Indeed Consulting Services

 
Purpose Statement  

Purpose Statement
“ To enable organizations to continually improve their business performance and satisfy its stakeholders through customized training, education, assessment and advisory services in the field of :

  • Quality,
  • Excellence,
  • Environment and
  • Corporate Governance.”

QICS is registered in British Columbia, Canada.
What Makes QICS Different?  
  • Successful track records in improving business performance in terms of:
    – quality,
    – cost,
    – service,
    – delivery and
    – win prestigious business excellence awards like DQA, SKEA.
  • High standards of performance.
  • Consultants with hands on experience in implementation.
  • Led by leading & successful professionals.
Service Offerings  

Provide assessment, advisory, training, education services in:

  • Business Excellence Awards based on EFQM framework like ADGEP, SKEA, DGEP, DQA, Service Excellence Schemes
  • Six Sigma
  • Lean
  • Business Process Reengineering
  • Strategy deployment and performance management (KPI).
  • Benchmarking
  • Service Standards
  • Performance Management Systems
  • Management systems (ISO: 9000, ISO: 14000 etc.)
  • Customer satisfaction/ listening systems
  • Audit and assessments to international standards.
Services, Their Application and Benefits  
Service/Solution
Training/Consulting
Purpose
Expected Benefit
Six Sigma Training and/or Consulting

To identify and solve a business problem in an action learning workshop with about 80 % work at site and 20 % in training room.

 Reduced cost, errors, variability (uncertainty) and improved customer satisfaction. Average savings per project USD 250,000/-
Kaizen and Lean Training and/or Consulting To identify and eliminate various types of visible and hidden waste and non value adding activities Lean operations with saving of cost, time and improved services. Create a culture of continual improvement.
Business Process
Reengineering		 Consulting To review, analyse and radically improve critical business process. Radically reduced process cycle time,process cost and improved customer service and process flow 7 flow.
Service Excellence Training and/or Consulting To identify service characteristics, service quality gaps and develop strateiges and action plans to bridge the service gaps. Superior service to differentiate products and services from competition and grow in marketplace.
Business Process
Management		 Training and/or Consulting To identify, analyze, improve, map core & support business processes and their interrelationships.
Establish process measurements and SLAs for continual
improvement. 		Improved understanding of job , process flow, consistent delivery of outputs to internal and external customers.
Business Excellence Framework (EFQM/
DQA/ SKEA)		 Training and/or Consulting To adopt principles of excellences by developing and implementing systems as per EFQM framework and to satisfy all stakeholders. Participate in BEX awards process. Create a culture of excellence in all aspects of business performance. Win prestigious award.
Performance Management
Systems		 Training and/or Consulting Establishing and effective Performance Management System Alignment of objectives with the organizations Vision, Mission and Strategy. Well defined KPIs - measures, targets, and weightages cascaded across organization.
Customer
Listening Systems		 Training
and/ or Consulting		 To establishing Customer Listening Systems, like Surveys, Mystery shopping, customer complaints, suggestions system etc. to international standards. Highly customer focused organization. Improved products, services and processes.
ISO:9001 Training and/or Consulting Establish quality management systems to ISO:9001. Standardized processes, improved quality of product, performance, consistent outputs, role clarity, & certification to ISO:9001
ISO:14000 Training and/or Consulting Establish environment management systems to ISO:14001. Standardized processes, improved environment
management & certification to ISO:14001
Corporate Governance Training and/or Consulting To develop, implement and institutionalise corporate governance systems to international standards. Improved accountability, transparency, oversight and overall governance of the organization.
QICS Customer Profile  
  • Manufacturing - Ship building and repair, Electrical Equipment, Printing
  • Not for profit organisation
  • Financial services
  • Trading
  • Contracting
  • UAE Federal Authority
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